Our solid wood surfaces come with a 3-year warranty.
Please note that solid wood has irregularities from one batch to another. This variation is completely normal when working with living materials, and it's part of what makes our desks so unique and beautiful. For this reason, our warranty only applies to major defects in the wood, finish, or workmanship. These major defects could, for example, be cracks on the usable surface, which prevent full enjoyment of the product.
If you are unclear about what kind of defects are covered by our warranty, feel free to contact us.
Furthermore, please note that you are responsible for inspecting your product and reporting any potential defects to us within 7 days of receipt. Any defect that may occur later will be the result of normal use.
Solid wood is subject to:
• A slight change in colour over time
• Slight bending caused by a room's temperature/humidity
• Minor cracks and irregularities
• Scratches if a sharp object is used directly on the surface
We guarantee the proper functioning of our adjustable frame for 10 years.
Indeed, we are so confident in its quality that we will exchange it for free in the case of breakage during normal use. Simply send us an email with supporting evidence (photos and/or videos), and a member of our team will take care of processing a replacement as soon as possible.
We offer a 1-year warranty on our Anti-Fatigue Mat and our Leather Mouse Pad, which applies if your product has a manufacturing defect or does not function as promised. If you encounter any problems, please contact us with a picture and/or video attached to your email, and we will figure out the problem. If we cannot fix the issue, we’ll send you a replacement.
*Please note that the warranty on accessories is only applicable to the original purchaser with proof of purchase, and it is not transferable.